Forward Air
The Client Success Specialist serves as a key liaison between customers and internal teams to support customer satisfaction, account retention, and revenue growth. This role manages day-to-day customer support, operational coordination, and sales administration while partnering with cross-functional teams to ensure seamless onboarding and issue resolution. The position focuses on building long-term customer relationships through proactive problem solving and effective communication.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Forward Air.
33% below the average for this role