Client Success Specialist

The Client Success Specialist independently manages and coordinates core renewal lifecycle processes, including open enrollment, eligibility management, compliance activities, and implementation. This role applies employee benefits knowledge and independent judgment to ensure complete, accurate, and timely outcomes for clients and internal colleagues while navigating complex service situations. The position involves coordinating across Client Relationship Managers, clients, internal teams, and third-party partners to deliver a high-quality client experience. The specialist is expected to exercise discretion and independent judgment on matters of significance while working under general supervision.