Client Support Coordinator I (Tue-Sat EST)
Octave(5 days ago)
About this role
Octave is seeking a Client Support Coordinator to be a vital part of their Operations Support Team. The role focuses on client communication, education, onboarding, and support to ensure a smooth care experience. It emphasizes compassionate interaction and collaboration within a healthcare-focused environment.
Required Skills
- Customer Service
- Communication
- Onboarding
- Process Improvement
- Documentation
- Electronic Health Records
- Client Support
- Empathy
- Multitasking
- Healthcare
About Octave
findoctave.comOctave is a modern mental health provider offering affordable, outcome-focused individual, couples, and family therapy both virtually (HIPAA‑compliant video) and in select cities for in‑person care. They work with insurance—typical in‑network sessions cost about $28, with out‑of‑pocket rates ranging by provider—and guide clients through benefits and cost estimates via Care Navigators. Octave vets and credentializes licensed therapists through a rigorous clinical review, uses goal‑oriented, evidence‑based approaches, and tracks outcomes to ensure measurable improvement.
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