Client Support Specialist
Roo(1 month ago)
About this role
The Client Support Specialist at Roo focuses on delivering excellent experiences for veterinarians, hospitals, and technicians using Roo’s veterinary staffing platform. The role requires availability during client support hours, including early mornings, evenings (Central time), and weekend rotations. It is a remote-first position with a hybrid option for San Francisco-based employees and supports Roo’s mission to empower animal healthcare professionals.
Required Skills
- Customer Support
- Troubleshooting
- Escalation Management
- Documentation
- HubSpot
- Reporting
- Communication
- Organization
- Payment Reconciliation
- Scheduling
+1 more
About Roo
roo.vetRoo is a veterinary relief management platform that connects a large network of veterinarians and veterinary technicians with animal hospitals for freelance relief jobs. The service enables clinics and hospitals to post shifts and quickly book qualified relief clinicians, while giving vets and techs flexible, on-demand work opportunities. Roo focuses on simplifying relief staffing and shift management so practices can maintain coverage and clinicians can find temporary assignments through a centralized platform.
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