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Client Support Specialist at Tradeify - ApplyBlast

Client Support Specialist

Tradeify

6 days ago

Remote

Full Time

Junior

0 applicants

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About this role

Slay Markets is seeking a Client Support Specialist to serve as the first point of contact for traders, answering account questions, explaining prediction markets, and resolving issues via Intercom. The role involves handling client inquiries, troubleshooting platform issues, and collaborating with internal teams to ensure a smooth client experience. This position offers the opportunity to help build support for a new product line within a growing brokerage firm.

Responsibilities

Handle client questions through Intercom chat, email, and tickets
Explain how prediction markets work including contract structure and settlement
Troubleshoot platform issues and escalate technical problems to internal teams

Skills

About Tradeify

tradeify.co

Headquarters

Miami, Florida, United States

Company Size

1-10 employees

Founded

2021

View Profile

Tradeify is a futures and crypto proprietary trading firm offering instant funding and fast-track evaluation accounts with daily or 5-day payout options, including guaranteed 60-minute payouts. The firm provides no-activation-fee plans, no intraday drawdown limits, and a structured path to live trading through its Tradeify Elite program. Tradeify positions itself as a trader-friendly prop firm with transparent rules, no hidden fees, and over $200 million in verified payouts to its 80,000+ traders.