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Client Support Tier 1 at Fiserv - ApplyBlast

Client Support Tier 1

Fiserv

4 months ago

3.0 on Glassdoor

Coral Springs, Florida

Onsite

Full Time

Junior

0 applicants

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About this role

As a Client Support Tier 1 Specialist at Fiserv, you will serve as the primary point of contact for merchant inquiries regarding credit card and payment solutions. The role involves navigating various platform applications to investigate and resolve issues related to billing, reporting, and compliance while delivering front-line support. You will interact with clients via phone, email, and chat to ensure first-call resolution and train merchants on back-office tools.

Responsibilities

Act as the primary point of contact for all merchant inquiries
Navigate subsystems to research and resolve complex payment solutions
Render support via phone, email, and online chat services
Investigate and resolve billing, funding, and reporting discrepancies
Train merchants on back-office tools and platform solutions

Skills

Qualifications

High School Diploma

About Fiserv

fiserv.com

Headquarters

Milwaukee, Wisconsin, United States

Company Size

10001+ employees

Founded

1984

View Profile

Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.