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Clinical Care Navigator at Magellan Health - ApplyBlast

Clinical Care Navigator

Magellan Health

4 months ago

3.3 on Glassdoor

United States

Onsite

Part Time

Senior

0 applicants

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About this role

Under clinical leadership, this role manages high-volume phone queues for Magellan members and providers, overseeing behavioral health, substance use disorder, and employee assistance program services. Navigators handle crisis calls, perform risk assessments, and coordinate access to mental health and substance abuse treatment while ensuring compliance with utilization management protocols.

Responsibilities

Triage calls and perform risk assessments for behavioral health members
Manage crisis intervention protocols and connect members to emergency resources
Authorize behavioral health and substance use disorder services using medical necessity criteria
Coordinate inpatient and outpatient appointments and bed searches
Provide telephonic consultation and education on Employee Assistance Program benefits

Skills

Qualifications

Master's in Social WorkMaster's in CounselingLicensed Clinical Social Worker (LCSW)Licensed Professional Counselor (LPC)Registered Nurse (RN) licensure acceptable

About Magellan Health

magellanhealth.com

Headquarters

Frisco, Texas, United States

Company Size

1001-5000 employees

View Profile

Magellan Health manages the fastest growing, most complex areas of healthcare, bringing solutions to health plans, employers and state and Federal programs.