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Clinical Complaints Specialist at Philips - ApplyBlast

Clinical Complaints Specialist

Philips

5 months ago

3.8 on Glassdoor

San Diego, California

Hybrid

Full Time

Senior

0 applicants

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About this role

The Clinical Complaints Specialist evaluates and investigates escalated customer complaints regarding cardiac medical devices and ECG algorithm findings to ensure clinical accuracy. This role involves documenting actions, escalating abnormalities according to regulatory protocols, and collaborating with cross-functional teams to conduct root cause analysis.

Responsibilities

Review customer complaints for clinical accuracy and completeness
Assess physician notification criteria for device abnormalities
Document findings and escalate issues per regulatory protocols
Engage cross-functionally for root cause investigations
Contribute to Quality and Regulatory department performance metrics

Skills

Qualifications

Associate or Bachelor DegreeCRAT CertificationCCT Certification

About Philips

philips.com

Headquarters

Amsterdam, North Holland, Netherlands

Company Size

10001+ employees

Founded

1891

View Profile

Learn more about Philips and how we help improve people’s lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting.