Clinical Support Representative (CSR)

Midi Health(13 days ago)

RemoteFull TimeMedior$46,000 - $46,000Practice Administration

About this role

The Clinical Support Representative is a patient-facing contact center role within the CX - Practice Administration team, supporting clinical operations and care coordination during business hours. The role uses the EHR to review patient charts, document interactions, and ensure clinical requests are routed to appropriate teams. CSRs do not provide medical advice or perform licensed clinical tasks.

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Required Skills

EHR
Patient Communication
Prior Authorizations
Pharmacy Coordination
Referral Coordination
Documentation
HIPAA Compliance
Zendesk
Telehealth
Attention To Detail

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About Midi Health

joinmidi.com

Midi Health is a virtual care clinic focused on perimenopause and menopause, staffed by women’s health specialists who provide evidence-based assessment and treatment. Their services are delivered via telehealth and are covered by many insurance plans, making specialist care more accessible. Midi offers personalized care plans and ongoing support to help manage symptoms and maintain long-term health during midlife.