Cloud Customer Support Specialist (MD - Swing)

ASM Research is seeking a Cloud Customer Support Specialist to join its Microsoft operations team, providing technical troubleshooting and customer advocacy for critical government cloud environments. The role involves diagnosing client-reported issues, coordinating outage mitigation, and driving continuous improvement across Microsoft 365 cloud services. The ideal candidate will combine customer-service professionalism with analytical skills to manage escalations and create root-cause analyses.