Cloud Operations Lead

The Cloud Operations Lead owns the daily operation of Xelon's cloud platform, ensuring high availability, effective incident response, and a reliable service desk experience for customers. This leadership role involves managing a team of four to six people, overseeing a multi-hypervisor environment with VMware, and maintaining audit readiness for compliance standards like ISO 27001. The position requires balancing operational stability during a platform transition with strategic improvements in automation, monitoring, and customer support.