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Cloud Support Engineer (London UK office) at Canonical - ApplyBlast

Cloud Support Engineer (London UK office)

Canonical

4 days ago

3.0 on Glassdoor

London, England, United Kingdom

Onsite

Full Time

Junior

0 applicants

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About this role

The Cloud Support Engineer at Canonical's London office provides technical support to employees and customers, resolving complex issues from triage to root-cause analysis. The role emphasizes empathetic engagement, collaborative problem-solving, and clear communication to guide external engineering teams through open-source challenges. It involves managing support cases, maintaining knowledge bases, and participating in weekend rotations to ensure global service continuity.

Responsibilities

Deliver technical support to employees and customers
Manage support cases from qualification to resolution
Collaborate with engineering teams to resolve complex issues

Skills

About Canonical

canonical.com

Headquarters

London, England, United Kingdom

Company Size

1001-5000 employees

Founded

2004

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Canonical is the company behind Ubuntu, providing trusted open-source software and commercial support for enterprises. It delivers Ubuntu and related products for servers, public cloud, private datacenters, edge and IoT, along with tools for cloud-native workloads (e.g., MicroK8s, Juju, MAAS, LXD) and Ubuntu Pro for extended security and compliance. Canonical helps organizations deploy, manage, and secure infrastructure across cloud and edge environments with professional services, support, and lifecycle maintenance focused on simplicity and cost-effectiveness.