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Cloud Support Engineer at Crusoe - ApplyBlast

Cloud Support Engineer

Crusoe

7 days ago

3.7 on Glassdoor

New York, New York, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Cloud Support Engineer at Crusoe provides technical support to customers leveraging sustainable, low-cost GPU compute power for AI/ML and other high-performance computing workloads. This role serves as the primary point of contact for technical inquiries, ensuring seamless utilization of Crusoe Cloud services to accelerate customer research and development. The position involves troubleshooting infrastructure issues, participating in on-call rotations, and collaborating with internal engineering teams to resolve complex technical challenges.

Responsibilities

Provide technical support to customers via Zendesk and maintain high CSAT scores
Diagnose and resolve issues related to VMs, hardware failures, and scaling tests
Collaborate with SRE, Networking, and Storage teams to deliver root cause analysis

Skills

About Crusoe

crusoe.ai

Headquarters

Denver, Colorado, United States

Company Size

201-500 employees

Founded

2018

View Profile

Crusoe is the AI factory company, designing, building, and operating next-generation AI infrastructure including a cloud platform, managed inference services, and modular AI data centers. Using an energy-first approach powered by sources such as wind, solar, hydropower, geothermal, and natural gas with carbon capture, Crusoe enables businesses to deploy AI workloads at scale with high performance and 24/7 enterprise support. The company offers purpose-built GPU compute, managed Kubernetes and Slurm clusters, and a proprietary inference engine optimized for large-context AI workloads.