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Cloud Support Team Lead at MongoDB - ApplyBlast

Cloud Support Team Lead

MongoDB

22 days ago

4.0 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Cloud Support Team Lead provides technical and operational leadership to a distributed support team, focusing on customer obsession and mission-critical deployments. This role involves mentoring engineers, managing service quality, and leading high-visibility escalations while maintaining a hands-on approach to customer support. The position requires balancing technical troubleshooting with coaching, quality management, and continuous improvement to enhance team capability and consistency.

Responsibilities

Lead and mentor a distributed technical support team
Manage high-severity customer escalations and incidents
Improve support operations through queue analysis and process improvement

Skills

About MongoDB

mongodb.com

Headquarters

New York, New York, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

MongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.