Collection Specialist

The Collection Specialist performs collection activities for assigned commercial accounts, collaborating with billing, cash applications, account managers, and customers to resolve issues and update on collection efforts. The role involves providing excellent customer service to internal and external clients, analyzing and reconciling commercial accounts monthly, and managing the collection process through phone calls, emails, and meetings. The specialist is responsible for escalating unresolved issues, maintaining detailed customer information on delinquent accounts, and meeting collection goals. Additionally, the role requires advanced MS Excel skills and the ability to thrive in a fast-paced corporate environment.