Collection Specialist

The Collection Specialist at Banorte is responsible for diagnosing and managing the delinquency of the Small and Medium Enterprise (SME) loan portfolio across various stages of default. The role involves contacting clients through home visits, phone calls, and emails to validate their situation and recover overdue payments, aiming to reduce portfolio risk and avoid financial penalties. The position requires analyzing client information, identifying recovery alternatives, and following up on restructuring agreements to ensure credit recovery.