Collections Agent
Encore Capital Group(9 months ago)
About this role
Puesto orientado a la gestión de recobro de deuda mediante atención telefónica a clientes, buscando acuerdos de pago sostenibles y manteniendo altos estándares de calidad y satisfacción. La posición se desarrolla en un entorno con cumplimiento normativo (RGPD) y foco en la mejora continua del servicio. Requiere adaptación a distintos perfiles de cliente y seguimiento de acuerdos alcanzados.
Required Skills
- Debt Collection
- Phone Support
- Customer Service
- Negotiation
- Payment Plans
- Agreement Follow-Up
- GDPR Compliance
- Quality Improvement
- Banking Knowledge
- Office Software
Qualifications
- Educación Secundaria Obligatoria
About Encore Capital Group
encorecapital.comEncore Capital Group is a financial services company specializing in the management and servicing of consumer debt. The company supports individuals in resolving their financial obligations by providing tailored solutions and resources that empower them to regain control over their finances. Encore Capital operates through various subsidiaries to offer services in debt collection, credit recovery, and financial literacy, ensuring compliance with regulatory standards while fostering positive engagement with consumers. Their mission revolves around helping people achieve financial stability and improving overall customer experiences in the debt resolution process.
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