Collections Analyst

Addi(2 months ago)

Bogotá, ColombiaOnsiteFull TimeJunior$42,563 - $57,923 (estimated)Operations

About this role

A Collections Analyst at Addi is responsible for managing debt recovery through personalized customer support across multiple channels, ensuring efficient portfolio recovery while fostering responsible financial habits. The role involves analyzing customer data to enhance internal processes, maintaining high compliance rates, and collaborating with internal teams to optimize collection strategies. Additionally, the Analyst must excel in negotiation and conflict resolution, all while safeguarding customer information and adhering to regulatory guidelines.

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Required Skills

Customer Interaction Management
Debt Recovery Management
Customer-Centric Solutions
Compliance Adherence
Data Analysis
Process Improvement
Team Collaboration
Negotiation Skills
Conflict Resolution
Analytical Problem Solving

+7 more

About Addi

addi.com

Addi is a fintech company based in Colombia, specializing in providing flexible payment solutions for online and offline shopping. The platform enables users to make purchases and pay in installments without the need for credit cards or complicated paperwork, allowing them to shop at their favorite stores effortlessly. With over 26,000 partner brands, Addi enhances the shopping experience by offering quick credit approvals and facilitating transactions through a user-friendly app. The company aims to empower consumers by giving them financial freedom and accessibility to credit.