Collections and Loss Mitigation Specialist

This role serves as the primary point of contact for borrowers who are more than one payment past due, operating within a blended call center environment focused on collections and loss mitigation initiation. The specialist handles inbound and outbound calls to facilitate cash collections, assess borrower hardships, and offer short-term resolution options like repayment or forbearance plans. The position requires maintaining schedule adherence, meeting performance metrics, and ensuring compliance with investor requirements and company policies.