Collections Officer-Bilingual

The Collections Officer-Bilingual role focuses on analyzing delinquent and over-limit accounts to execute collection strategies and provide customers with solutions to bring accounts current. This position involves negotiating payment arrangements and settlements as part of the recovery process while handling outbound and inbound calls in a fast-paced call center environment. The role requires serving as a subject matter expert to assist peers, departments, and branches while meeting performance-driven collection goals and quality standards.