Collections & Recoveries Advisor

iwoca(2 months ago)

HybridFull TimeJunior$54,448 - $73,035 (estimated)Customer Operations

About this role

The Collections & Recoveries Advisor at iwoca is responsible for managing customer accounts in early arrears to recover payments, assess missed payment reasons, and negotiate repayment solutions tailored to individual circumstances. This role involves building relationships with customers through effective communication, handling high volumes of calls and emails, and ensuring compliance with relevant regulations and company policies. The advisor will collaborate with the Collections Team to enhance processes for maximum efficiency while addressing the needs of small and medium enterprises (SMEs).

View Original Listing

Required Skills

Debt Recovery
Customer Engagement
Relationship Building
Compliance Adherence
Negotiation Skills
Communication Skills
Attention to Detail
Problem Solving
Business Acumen
Empathy

+4 more

About iwoca

www.iwoca.co.uk

Iwoca is a fintech company that specializes in providing flexible business loans for small and medium enterprises in the UK, offering amounts ranging from £1,000 to £1 million with repayment terms from 1 day to 24 months. The application process is designed to be straightforward, with funding decisions made typically within 24 hours and no penalties for early repayment. Since its inception in 2012, iwoca has funded over 100,000 businesses, emphasizing transparency and efficiency in its lending practices. The company is committed to helping entrepreneurs manage their cash flow and invest in growth through accessible financing solutions.