Collections Representative

This role involves handling inbound and outbound calls to assist customers who are 31+ days past due with their accounts, using communication and problem-solving skills to set up payments and resolve delinquencies. The position requires negotiating fair payment solutions, maintaining accurate records, and utilizing skip-tracing tools to locate customers or collateral when necessary. The representative works in a fast-paced environment to reduce delinquency rates while adhering to company policies and collection laws.