Collections Representative

The Collections Representative supports customer payment activity and account management by maintaining a portfolio of business customers, resolving payment issues, and monitoring account balances. This role partners with internal teams to ensure timely collections and customer satisfaction while managing a high-volume portfolio of commercial accounts. The position involves following up on overdue invoices, reviewing account activity for collection risks, and collaborating with sales, customer service, and accounting teams to resolve account concerns. The role requires strong organizational and communication skills, proficiency with Microsoft Office and ERP systems, and the ability to work independently in a team-oriented environment.