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Collections Specialist 2 at Hancock Whitney - ApplyBlast

Collections Specialist 2

Hancock Whitney

3 months ago

3.2 on Glassdoor

Gulfport, Mississippi, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Collections Specialist 2 serves as the primary point of contact for delinquent accounts, handling inbound and outbound calls to secure payments, negotiate settlements, and resolve overdue balances. The role requires strict adherence to federal collection regulations, accurate documentation in the Debt Manager system, and strong communication and problem‑solving skills.

Responsibilities

Answer high volume inbound and outbound calls to delinquent clients
Collect full payment or establish repayment plans
Negotiate settlements within department guidelines
Maintain accurate updates in Debt Manager system
Refer clients to Consumer Credit Risk when appropriate

Skills

About Hancock Whitney

hancockwhitney.com

Headquarters

Gulfport, Mississippi, United States

Company Size

1001-5000 employees

Founded

1899

View Profile

Hancock Whitney Bank locations in AL, FL, LA, MS, and TX. The top bank in the Gulf South for checking, savings, loans, credit, investments, and insurance. Login to Hancock Whitney Online Banking.