Collections Specialist I

A Collections Specialist at OnPoint Credit Union manages early and late stage collections for consumer loans, PLOCs, and credit cards by analyzing sound collection techniques to reduce delinquencies. The role involves acting as a primary point of contact for members and outside agencies to resolve past-due account issues while maintaining accurate records of all efforts. Essential functions include exercising judgment and tact during communications, adhering to FDCPA guidelines, and utilizing operational efficiencies to ensure timely recovery of negative balances.