Collections Specialist – Loan Servicing

The Collections Specialist – Loan Servicing at Idaho First Bank supports the Peak Bank branded consumer loan portfolio by managing delinquent accounts through compliant borrower outreach, payment resolution, and hardship identification. This role is responsible for managing assigned collection queues and campaigns, working with borrowers to resolve past-due obligations, and accurately documenting account activity. The position plays an important role in supporting portfolio performance while ensuring borrowers are treated fairly, consistently, and respectfully.