Collections Specialist - SME

Marshmallow(19 days ago)

HybridFull TimeSenior$113,159 - $152,371 (estimated)Payment Support

About this role

Marshmallow is seeking a Subject Matter Expert in Collections to handle complex arrears cases, support and develop team members, and ensure compliance with regulations. The role emphasizes delivering tailored solutions, providing coaching, and analyzing trends to improve performance. It is part of a mission-driven company focused on making migration easy and fostering continuous growth.

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Required Skills

Collections
Credit Control
Debt Recovery
Regulatory Compliance
Customer Service
Vulnerability Handling
Decision Making
Coaching
Quality Assurance
Analysis

About Marshmallow

www.marshmallow.co

Marshmallow is an innovative car insurance provider in the UK, specializing in coverage for newcomers. The company offers competitive rates based on comprehensive driving history, regardless of where the experience was gained, aiming to provide fair and affordable insurance solutions. Marshmallow also emphasizes a seamless user experience with flexible payment options and a user-friendly app for managing policies. Their mission is to ensure that all drivers, regardless of their background, have access to financial protection as they transition to life in the UK.

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