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Collections Specialist at TrueML - ApplyBlast

Collections Specialist

TrueML

15 days ago

Lenexa, Kansas, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Collections Specialist role empowers consumers to navigate the repayment process with dignity and clarity by delivering empathetic, high-quality support through various communication channels. The position involves guiding customers toward realistic financial solutions, negotiating viable repayment plans, and resolving account balances. This onsite role requires managing daily queues efficiently while ensuring compliance with collection procedures and regulatory expectations.

Responsibilities

Engage consumers across inbound and outbound dialing and email messaging to resolve account inquiries
Negotiate viable repayment plans by understanding consumer financial circumstances and needs
Document customer interactions and account updates within internal systems with precision

Skills

About TrueML

trueml.co

Company Size

51-200 employees

View Profile

TrueML is a financial technology company that provides consumer lending, debt collection, and payment solutions, using machine learning and data-driven analytics to improve credit and recovery outcomes. It appears to serve lenders and consumers through products focused on loan servicing, collections, and repayment.