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Collections Supervisor at Empower Brands - ApplyBlast

Collections Supervisor

Empower Brands

5 months ago

3.9 on Glassdoor

Remote

Full Time

Senior

12 applicants

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About this role

A Collections Supervisor leads the day-to-day operations of the Accounts Receivable collections team across seven JAN-PRO commercial cleaning markets, supervising a team of 5-6 AR Specialists, managing portfolio performance, ensuring timely resolution of past-due accounts, and maintaining billing portal compliance.

Responsibilities

Supervise 5-6 AR collectors handling $15M+ in receivables across 7 markets
Conduct weekly one-on-one meetings with each collector to review portfolio progress
Monitor individual and team KPIs: DSO, collection efficiency, past-due percentage, contact rate, promise-to-pay conversion, and clean account percentage
Provide coaching, training, and development for collectors including new hire onboarding
Manage cross-training assignments to ensure market coverage during absences

Skills

Qualifications

5+ years of accounts receivable or collections experience in a B2B commercial environment2+ years of supervisory experience directly managing AR collectors or a collections teamExperience with Sage Intacct strongly preferred; experience with other ERP systems (SAP, Oracle, NetSuite) consideredDemonstrated ability to reduce DSO, improve collection efficiency, and manage team performance through KPIsProficiency in Microsoft Excel including pivot tables, VLOOKUP, and data analysis

About Empower Brands

empowerfranchising.com

Headquarters

Glen Allen, Virginia, United States

Company Size

201-500 employees

Founded

2008

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Empower Brands is a world-class franchise platform that builds, acquires, and scales industry-leading commercial and residential service brands serving homes and businesses. The company supports franchise growth through centralized operations, training, marketing, technology and business systems designed to drive consistent customer experience and strong unit economics. By assembling a diversified portfolio of service-focused brands, Empower Brands aims to accelerate expansion and provide franchise partners with the tools and expertise needed for rapid market penetration and sustained performance.