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Commercial Services Rep I at Fifth Third Bank - ApplyBlast

Commercial Services Rep I

Fifth Third Bank

3 months ago

Cincinnati, Ohio, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Commercial Services Rep I handles commercial customer interactions via phone and email, providing accurate information, product education, and problem resolution. The role serves as the primary point of contact for Premier and Core clients, supports a range of commercial products, and ensures compliance with bank policies and risk standards.

Responsibilities

Handle premier and core client interactions as primary point of contact
Provide initial support for commercial products such as wire, ACH, lockbox, and vault services
Accurately enter and verify customer information in the CRM system
Resolve customer inquiries on first contact and route escalations appropriately
Suggest process improvements to enhance productivity and customer satisfaction