Communication Specialist

As a Communication Specialist at NAVEX, you will capture highly sensitive information regarding workplace concerns and ethical violations through inbound calls, enabling organizations to protect their employees and minimize risk. Working remotely within the Contact Center team, you will support Hotline & Incident Management services by conducting guided interviews, adhering to strict confidentiality, and ensuring exceptional customer experiences. This role requires emotional resilience to handle distressing situations and the use of AI-based tools to enhance operational effectiveness.