Communication Specialist

The Communication Specialist serves as a call center representative for the MCH MOMS Helpline within the Indiana Department of Health, providing information, referrals, and resources to mothers, pregnant women, and families to connect them with community services. The role involves handling incoming and outbound calls, identifying barriers to accessing services, and referring eligible pregnant women to home visiting programs and resources to help reduce infant mortality rates in Indiana. The position requires maintaining detailed records, producing caller data reports, and staying current with early childhood systems and best practices. The specialist works collaboratively with internal teams and external partners to ensure compliance with agency and federal requirements while providing compassionate support to callers in various situations.