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Communications Coach | Bulacan at TaskUs - ApplyBlast

Communications Coach | Bulacan

TaskUs

3 months ago

4.1 on Glassdoor

Bulacan, Philippines

Onsite

Full Time

Senior

0 applicants

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About this role

A Communications Coach at TaskUs designs and leads a comprehensive coaching framework to enhance customer experience for client-facing teams. The role involves auditing interactions, implementing targeted training on empathy and de-escalation, and collaborating with Quality Assurance to align communication metrics with operational KPIs.

Responsibilities

Design and implement a comprehensive communication coaching framework for customer-facing teams.
Audit customer interactions to identify gaps and establish specific communication playbooks.
Conduct 1-on-1 coaching sessions and workshops focusing on empathy and clarity.
Equip agents with tools to handle sensitive financial issues and frustrated customers.
Partner with Quality Assurance to align communication metrics with operational KPIs.

Skills

About TaskUs

taskus.com

Headquarters

New Braunfels, Texas, United States

Company Size

10001+ employees

Founded

2008

View Profile

TaskUs, a digital solutions provider, combines expert teammates and cutting-edge technology to solve customer challenges, protect users, and drive growth.