Community Engagement Specialist

The Community Engagement Specialist serves as the frontline voice of ALSO across digital communities, engaging directly with riders and prospective customers on social platforms to provide support and resolve issues. This role combines public-facing community management with customer support operations, managing inquiries across various channels while monitoring conversations to identify emerging trends and product feedback. The position requires a highly organized individual who can seamlessly transition between social media interactions and detailed customer support cases to ensure a positive rider experience.