Community Support Specialist, Weekend (London, United Kingdom)

Figma(1 month ago)

London, United KingdomOnsiteFull TimeMedior$84,465 - $113,882 (estimated)Product Support

About this role

A Product Support Specialist at Figma will represent the company on public platforms and work to ensure an exceptional experience for the community. The role is based in the London hub and suits someone technically inclined, curious about design tools, and comfortable in a fast-moving, startup-like environment. It emphasizes clear communication, investigation, and learning to help close feedback loops between users and product teams.

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Required Skills

Community Monitoring
Escalation Handling
Technical Support
Forum Moderation
Trend Analysis
Engagement Improvement
Cross-Functional Collaboration
Issue Investigation
Bug Reporting
Feedback Prioritization

+4 more

About Figma

figma.com

Figma is a cloud-based collaborative interface design platform that lets teams design, prototype, and ship digital products in one place. It combines vector design tools, interactive prototyping, real-time co-editing, component-based design systems, and FigJam whiteboarding to streamline ideation through handoff. Browser-first with desktop apps, Figma supports plugins, integrations, and developer workflows so designers, engineers, and stakeholders can iterate and give feedback together. Widely adopted by startups and enterprises, it emphasizes collaboration, consistency, and scalable design workflows with enterprise-grade features.