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Community Support Specialist at Partiful - ApplyBlast

Community Support Specialist

Partiful

26 days ago

New York, New York, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

Partiful is seeking a Community Support Specialist to serve as the primary bridge between users and the product team, ensuring customers feel heard and supported while troubleshooting issues and resolving inquiries. The role involves diagnosing problems, writing detailed bug reports, and proactively surfacing user pain points to drive product improvements. This position focuses on maintaining a positive, community-first tone while leveraging AI tools to streamline support operations.

Responsibilities

Own day-to-day user support across channels and resolve user questions end-to-end
Identify trends in support volume and surface recurring pain points to product and engineering teams
Write and improve macros, help center articles, and internal documentation to scale support quality

Skills

About Partiful

partiful.com

Headquarters

New York, New York, United States

Company Size

11-50 employees

Founded

2020

View Profile

Partiful is an innovative platform that enables users to create free online invitations with seamless RSVP tracking. Designed for event planning, it allows hosts to invite guests across various platforms and offers a suite of engaging features including text blasts, automatic reminders, and the ability to share photos and comments. Partiful combines ease of use with fun, making event organization a breeze for both hosts and attendees.