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Complaint Handling Specialist at iRhythm - ApplyBlast

Complaint Handling Specialist

iRhythm

3 months ago

2.9 on Glassdoor

Manila, Philippines

Onsite

Full Time

Junior

0 applicants

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About this role

The Complaint Handling Specialist is responsible for receiving, logging, and investigating product complaints, ensuring they are documented in the electronic Quality Management System and compliant with ISO 13485, 21 CFR 820.198, and EU MDR. The role collaborates with Quality Engineering, Manufacturing, and R&D teams to conduct root cause analyses and support corrective and preventive actions that enhance product quality and patient safety.

Responsibilities

Receive, log, and acknowledge customer complaints
Review complaint information for completeness and classification
Conduct detailed investigations and determine root causes
Document complaint records in the electronic Quality Management System
Maintain compliance with ISO 13485, 21 CFR 820.198, and EU MDR

Skills

About iRhythm

irhythmtech.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2006

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Discover the iRhythm monitoring service, featuring Zio® ECG monitors. Our monitoring solutions capture heartbeat data to help doctors detect cardiac arrhythmias.