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Complaint Handling & Vigilance Reporting Specialist at Philips - ApplyBlast

Complaint Handling & Vigilance Reporting Specialist

Philips

5 months ago

3.8 on Glassdoor

Pune, India

Onsite

Full Time

Senior

0 applicants

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About this role

A Complaint Handling & Vigilance Reporting Specialist at Philips reviews and documents medical device complaints to ensure regulatory compliance and support post-market surveillance. The role involves conducting Good Faith Efforts, classifying complaints, escalating complex issues, and compiling investigation reports for management review while maintaining accurate records for continuous improvement.

Responsibilities

Review and document medical device complaints accurately per regulatory requirements
Conduct Good Faith Efforts to collect additional data for complaint resolution
Escalate mid-complexity issues to higher-level investigators based on needs
Compile records and present findings at daily management review meetings
Prepare comprehensive investigation reports detailing conclusions and actions taken

Skills

Qualifications

Bachelor's Degree in Medical Sciences or Healthcare Management3-6 years experience in complaint handling or medical device processing

About Philips

philips.com

Headquarters

Amsterdam, North Holland, Netherlands

Company Size

10001+ employees

Founded

1891

View Profile

Learn more about Philips and how we help improve people’s lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting.