Complaint Management Sr. Specialist~ Supervisor
AIA(1 month ago)
About this role
A Complaint Resolution Specialist at AIA works within the customer service organization to ensure customers receive fair outcomes and appropriate follow-up when issues arise. The role supports AIA’s mission to help people live Healthier, Longer, Better Lives by handling escalated customer concerns and coordinating with internal teams to close cases effectively.
Required Skills
- Complaint Handling
- Case Management
- Escalation Management
- Customer Service
- Communication
- Problem Solving
About AIA
aia.comAIA provides insurance solutions to both individuals and businesses. Find out more about our services and latest updates.
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