Complaints and Grievance Supervisor

Saferidehealth

8 days ago

Remote

Full Time

Manager

0 applicants

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About this role

A Complaints & Grievances Supervisor at SafeRide Health leads a team to resolve member complaints, grievances, appeals, and provider disputes while ensuring compliance with regulations and maintaining high-quality member experiences.

Skills

Qualifications

High school diploma or equivalent3 years of experience in complaints & grievances, appeals processing, or case management2 years of experience in a call center or customer support environmentExperience leading, mentoring, or supervising team members

About Saferidehealth

saferidehealth.com

SafeRide Health is a technology-enabled non-emergency medical transportation (NEMT) broker that coordinates safe, accessible rides for medically vulnerable, Medicaid, and transportation-disadvantaged patients. It combines a digital operations platform for scheduling, dispatch, care coordination, and network management to connect health plans, providers, and community partners with vetted transportation providers. SafeRide focuses on closing access gaps and elevating the human dimensions of care to reduce missed appointments, improve outcomes, and streamline compliance and reporting across complex NEMT programs.