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Complaints Audit Manager at N26 - ApplyBlast

Complaints Audit Manager

N26

1 day ago

3.4 on Glassdoor

Berlin, Berlin, Germany

Hybrid

Full Time

Senior

0 applicants

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About this role

The Complaints Audit Manager at N26 oversees the operationalization of regulatory compliance in customer interactions across 24 markets, ensuring robust control mechanisms and evidence for internal and external audits. The role involves designing and implementing a roadmap for complaint management, conducting risk-based root cause analyses, and maintaining consistent, auditable processes across all markets. This position requires close collaboration with Compliance, Risk Management, Internal Audit, and external auditors to strengthen the company's regulatory framework.

Responsibilities

Design and implement control mechanisms for regulatory compliance
Conduct risk-based root cause analysis of customer complaints
Manage cross-functional collaboration with compliance and audit teams

Skills

About N26

n26.com

Headquarters

Berlin, Berlin, Germany

Company Size

1001-5000 employees

Founded

2013

View Profile

N26 is a fully licensed mobile-first digital bank offering personal and business accounts, Mastercard debit cards, and a suite of in-app financial tools including budgeting, sub-accounts (Spaces), and real-time notifications. Beyond everyday banking, N26 provides Instant Savings accounts with ECB-linked interest rates, fee-free stock and ETF trading, crypto purchasing, and ready-made investment funds, all within a single app. Operating across 24 European markets with over 8 million customers, N26 offers tiered plans — Standard, Smart, Go, and Metal — each with progressively enhanced travel, lifestyle, and banking benefits.