Goodlord
The role involves managing the complaints inbox, handling complaints in line with FCA and internal procedures, maintaining accurate records, investigating cases, and drafting high-quality response letters. It requires strong written communication, knowledge of regulated complaint requirements, and an investigative approach to ensure fair and timely resolutions.
Headquarters
London, England, United Kingdom
Company Size
201-500 employees
Founded
2014
Goodlord is an AI-powered lettings platform that helps letting agents, landlords, and tenants manage every stage of the tenancy journey. Its platform automates admin tasks such as tenant referencing, identity verification, fraud detection, rent collection, compliance, and utility management. Goodlord serves the UK lettings market with tools designed to reduce admin, ensure compliance, and support portfolio growth.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Goodlord.
Goodlord didn’t post a salary, so this is our estimate from similar listings.
48% below the average for this role
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