Complaints Leader

The Complaints Leader role at Marcus by Goldman Sachs involves overseeing the management and resolution of customer complaints, including executive and regulatory cases, while ensuring timely communication and high-quality service. This position requires leading a team of complaints specialists, driving process improvements, and collaborating with cross-functional teams to enhance customer experience and maintain regulatory compliance. The role focuses on risk management, quality assurance, and delivering exceptional customer advocacy within a fast-paced retail banking environment.