Complaints Officer, MRT Support

The Complaints Officer, MRT Support serves as a key operational link between Australian Super and MUFG administration teams, managing the end-to-end administration of complaint-related requests. This role involves triaging and allocating incoming requests, coordinating work across operational teams, and monitoring progress against service level agreements. The position also focuses on reviewing completed work for accuracy, providing updates to the Trustee, and supporting continuous improvement initiatives within the complaints support process.