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© All Rights Reserved. ApplyBlast.com
Wise
The Complaints Team Lead at Wise is responsible for leading a dedicated team of Complaints Officers to ensure exceptional customer service and effective resolution of customer concerns. This role involves executing a robust complaints management strategy, analyzing data to drive continuous improvement, and collaborating with cross-functional teams to address systemic issues. The position also requires serving as a key point of contact for regulatory inquiries and implementing risk-mitigation strategies to safeguard the company's reputation.
Headquarters
London, England, United Kingdom
Company Size
1001-5000 employees
Founded
2011
Wise is a fintech company that provides low-cost international money transfers and multi-currency accounts for individuals and businesses. It uses the mid-market exchange rate with transparent, upfront fees and offers features like local bank details in multiple currencies, a multi-currency debit card, batch and business payments, and an API for automated payouts. Wise operates globally under multiple financial licences, focusing on speed, transparency and lower fees than traditional banks. Founded in 2011 (formerly TransferWise), it serves millions of customers worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Wise.
64% below the average for this role
Senior Complaints Officer
Assurant
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