Computer Support Specialist II

This role provides on-site Tier 2 technical end-user support for an enterprise environment of approximately 4,500 users within a Microsoft Windows ecosystem. The specialist works collaboratively with a Service Desk team to resolve and escalate user incidents, troubleshoot hardware and software issues, and ensure compliance with government policies. The position requires strong customer service skills, technical troubleshooting abilities, and the capacity to explain complex technical concepts to diverse audiences.