Concierge Advocate-Bilingual Required (Cantonese or Mandarin)
S C A N(1 month ago)
About this role
The Concierge Advocate is a frontline member-facing role at SCAN Health Plan serving as a primary point of contact for members’ questions and concerns. This bilingual position (Cantonese or Mandarin) represents members to internal and external stakeholders to help resolve issues and support member retention. The role is part of a contact center team focused on delivering SCAN’s Concierge customer service philosophy.
Required Skills
- Cantonese
- Mandarin
- Customer Service
- Call Handling
- Member Advocacy
- Problem Solving
- Multitasking
- Verbal Communication
- Written Communication
- HIPAA Compliance
+2 more
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