Concierge Specialist

Sundays for Dogs

3 months ago

Cleveland, OH

Hybrid

Full Time

Junior

1 applicant

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About this role

The Concierge Specialist at Sundays for Dogs is a customer-facing role focused on guiding new subscribers through their first three deliveries. Based on the Customer Care team, this position ensures a smooth onboarding experience by providing personalized support tailored to each dog’s needs. The role emphasizes building early trust, documenting customer and pet insights, and setting customers up for long-term support with the broader Care organization. It operates in a collaborative, cross-functional environment with Fulfillment, Nutrition, and Veterinary teams.

Skills

About Sundays for Dogs

sundaysfordogs.com

Sundays for Dogs is a direct-to-consumer pet food company that makes vet-formulated, air-dried dog food delivered to your door. Their products use whole-food, human‑grade ingredients and an air‑drying process to preserve nutrients and flavor while remaining shelf‑stable. Sundays emphasizes fresh, minimally processed nutrition and convenient home delivery (including subscription options). Pet owners choose Sundays for its vet-backed recipes, easy feeding guidance, and focus on wholesome ingredients.