Concierge - The Ivy Hotel

About this role

Responsibilities

• Assures that the reservations & concierge desk is covered and maintained at all times
• Responsible for welcoming, check in and check out of Guests
• Welcomes guests upon arrival in an efficient and friendly manner, using guest name whenever possible, and arrange for luggage to be delivered to in a timely manner
• Utilizes a variety of computer systems to create or edit reservations, run daily reports, monitor room rates and availability
• Reviews arrivals and departures for guest preferences and works closely with other departments to ensure perfect customer service & satisfaction