About this role
A Concierge at SCAN is a member-facing role within a nonprofit healthcare organization focused on improving care for older adults. The position serves as a liaison between members and Primary Medical Groups, ensuring members receive accurate information and support related to their health plan. It contributes to the organization's mission-driven Medicare Advantage and senior care programs.
Required Skills
- Customer Service
- Member Relations
- Benefits Knowledge
- Issue Resolution
- Time Management
- Communication
- HIPAA Compliance
- Coaching
- Analytical Thinking
- Multi-Tasking
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